Microsoft New 2024 MB-240 Test Tutorial (Updated 161 Questions)
MB-240 Exam Questions Dumps, Selling Microsoft Products
Introduction to MB-240: Microsoft Dynamics 365 for Field Service Exam
Candidates for MB-240 Exam are seeking to prove fundamental Microsoft Dynamics 365 knowledge and skills. Before taking this exam, exam aspirants ought to have a solid fundamental information of the concepts shared in preparation guide.
It is suggested that professionals accustomed to the ideas and also the technologies represented here by taking relevant training courses. Candidates are expected to have some hands-on experience with configure geocoding, defining taxcodes, configuring service and product pricing, managing work orders, managing incidents, configuring service task types, implementing schedule board. After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Mobility and Devices Fundamentals to their clients and employers.
NEW QUESTION # 68
You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.
What must you do to properly set up the assets?
- A. Click View Hierarchy on the refrigerator customer asset record.
- B. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
- C. Add the compressor sub-components as customer asset records.
- D. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
Answer: C
NEW QUESTION # 69
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.
- A. Service
- B. Product
- C. Inventory
- D. Non Inventory
Answer: A,C
Explanation:
Section: Configure field service applications
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-product-or-service
NEW QUESTION # 70
Drag and Drop Question
Your client wants to build some workflows to automate certain approvals.
You need to enable Microsoft Power Automate flows in the Microsoft Dynamics 365 Field Service settings.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 71
You need to use the Agreement function in Microsoft Dynamics 365 Field Service to automatically generate work orders and invoices. This configuration will be used for preventative and maintenance work.
You need to determine the configurations that are available for you to use in the Agreements setup.
Which three configurations are available? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Auto Generate Booking Dates in 24 hours
- B. Auto Generate Work Order
- C. Generate Work Order Days in Advance
- D. Booking Recurrence specification
- E. Resources Priority
Answer: B,C,D
NEW QUESTION # 72
Drag and Drop Question
A customer wants to understand how to get their dispatchers to adopt scheduling.
What are the five stages of scheduling adoption? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 73
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 74
You implemented Microsoft Dynamics 365 Field Service. You are now managing changes as the team continues to use Dynamics 365. Dispatchers are reporting that the schedule board is difficult to navigate because resources can be scheduled 24 hours of the day. However, resources for this organization only work between 7am and 5pm in the Greenwich Mean Time Zone (GMT).
You need to modify the schedule board to resolve this issue.
What should you do?
- A. Create a schedule board tab for the resources working 7am to 5pm GMT and ensure all the resources have been added to that tab.
- B. Adjust the working hours of the resources to 7am to 5pm GMT.
- C. Modify the existing schedule board tabs to only include resources working 7am to 5pm GMT.
- D. Modify the existing schedule board tabs and ensure the working time for the tab is set to 7am to
5pm GMT.
Answer: D
NEW QUESTION # 75
Drag and Drop Question
Your customer wants to enable their Microsoft Dynamics 365 Field Service mobile app for offline use.
You need to configure the mobile app for technicians, including custom entity offline usage.
What are the first four steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 76
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Booking Setup
3) Create Invoice Setup
4) Set Auto Generate Invoice = Yes
5) Populate Generate Agreement Invoices X Days in Advance
Does this meet the goal?
- A. Yes
- B. No
Answer: B
Explanation:
Set booking recurrence is missing.
There is no such option as set auto generate invoice. Only auto generate work order exists.
Same for generate agreement invoices X days in advance.
NEW QUESTION # 77
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You create Asset Properties to describe each component for viewing in a hierarchy.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 78
You are a Microsoft Dynamics 365 Field Service dispatcher.
You need to implement a capability within the schedule board to allow you to find resources for a work order. The work order can be done by any resource with the right piece of equipment, who is available at 9:00 A.M. during a selected week.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create a requirement group template.
2 - Associate an incident type to the requirement group template.
3 - Add the incident type to a work order.
4 - Book the work order.
NEW QUESTION # 79
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Booking Setup
3) Create Invoice Setup
4) Set Auto Generate Invoice = Yes
5) Populate Generate Agreement Invoices X Days in Advance
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 80
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable schedulingfor maintenance of equipment atcustomer sites. It is against company policy to dispatch resources to sites withknown issues such as credit orsafety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be usedonce, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
Answer:
Explanation:
NEW QUESTION # 81
Your customer asks you to create several work order reports that can be run on-demand. After a discussion about the requirements, you determine that the Report Wizard is the best option.
You need to train your customer on Report Wizard features and customization.
Which three features are available? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Grouping
- B. Data filters
- C. Power BI Charts
- D. Use an existing view
- E. Data insights
- F. Calculation column
Answer: A,B,C
NEW QUESTION # 82
You work for a telecommunication firm.
You must configure and enable Agreements to ensure that work orders are automatically generated for customers who have contracted for that service, and that invoices are being sent at the correct intervals to the customers.
Which functions of the system support the requirement? To answer, move the appropriate function to the appropriate scenario. You may use each function once, more than once, or not at all You may need to move the split bar between panes or scroll to view the content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 83
You are implementing Dynamics 365 for Field Service.
Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.
You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.
What should you suggest?
- A. Update the Starting Location to Organization Unit within Schedule Board Settings.
- B. Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.
- C. Update the Load Default Filters on the Schedule Assistant.
- D. Update the filter on the Scheduler core tool tips view.
Answer: A
NEW QUESTION # 84
You are a dispatcher for Dynamics 365 Field Service. You schedule a resource to a work order using the schedule board.
The resource appears available, but informs you they put in a Time Off Request for that period.
Which two options are potential reasons why the resource appears available, but informs you they are not available? Each answer represents a complete solution.
- A. The time zone for the resource is set incorrectly
- B. Time off request has not been approved
- C. Time off request is Inactive
- D. The schedule board is not syncing with the resource's schedule
Answer: A,B
NEW QUESTION # 85
Your customer wants to set up a minimum charge of $100 for the first 45 minutes of being onsite for a work order.
You need to set up this requirement in Microsoft Dynamics 365 Field Service.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Create a new product with Field Service Product Type = Inventory
- B. Create a price list where the Flat Fee is set to No
- C. Create a Field Service price list item where the Flat Fee is set to No. the Minimum Charge Duration is 45 minutes and the Minimum Charge Amount 15 $100
- D. Create a new product with Field Service Product Type - Service.
- E. Created Field Service price list item where the Flat Fee is set to Yes. the Minimum Charge Duration is 45 minutes, and the Minimum Charge Amount is $100 H P.
Answer: B,D
NEW QUESTION # 86
During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps." when logging into the Dynamics 365 Field Service mobile app.
You need to determine which areas to update within the mobile project so that technicians can see the appropriate information.
What is a possible way to troubleshoot the issue?
- A. Update the mobile offline profile to include the correct Field Service security roles.
- B. Update the mobile offline profile to include the users that require access.
- C. Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.
- D. Ensure you have the correct security role (Field Service - Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.
Answer: D
NEW QUESTION # 87
Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 88
You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.
- A. Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".
- B. Incident Type contains appropriate Service Tasks, Products, and Services.
- C. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services
- D. Incident Type field "Copy Incident Items to Agreement" is marked "Yes".
Answer: C,D
Explanation:
Section: Manage work orders
NEW QUESTION # 89
Drag and Drop Question
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/schedule-assistant
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-schedule-board
NEW QUESTION # 90
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 91
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Microsoft MB-240 certification exam is a valuable credential for individuals looking to enhance their careers in Dynamics 365 Field Service. By demonstrating your expertise in managing the implementation of Field Service applications, you can position yourself for new opportunities and advancement in your career. With the constantly evolving nature of technology, staying up-to-date with the latest certifications and industry best practices is essential for success in the competitive job market.
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