[Jan-2022] MB-240 Certification with Actual Questions from ActualVCE
Updated MB-240 Dumps PDF - MB-240 Real Valid Brain Dumps With 90 Questions!
Inventory & Purchasing Management: 5-10%
- Operating Customer Assets: The test takers should demonstrate their skills in creating child assets, configuring asset properties, 3D asset forms, and uses for the customer assets.
- Operating Purchasing & Product Returns: The examinees will be required to demonstrate competence in creating purchase orders, determining product return alternatives, explaining purchase order processes, as well as finalizing returns.
- Operating Inventory & Warehouses: This subtopic covers the learners’ skills in viewing product inventory, setting up warehouses and inventory, adjusting inventory, and updating inventory manually with the use of inventory journals.
NEW QUESTION 10
DRAG DROP
Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Explanation:
Section: Manage inventory and purchasing
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/process-return
NEW QUESTION 11
The field service team manager needs you to give a new technician user access to the system. The technicianwill use the mobile application to fill out work orders when they are onsite doing filed work to repair factorymotors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.Which two field service security roles will the new technician user need? Each correct answer presents part ofthe solution.
- A. Field Service-User
- B. Field Service-Mobile User
- C. Field Service-App Access and Field Service -Resource
- D. Field Service-Dispatcher
Answer: C,D
NEW QUESTION 12
You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company.
As the field Service Administrator, you need to configure the field service settings for work orders for your environment.
Which three work order settings can be configured by the Field Service Administrator? Each correct answer presents a complete solution.
- A. Default work order type
- B. Work order invoice creation
- C. Auto generate resource requirement for work order
- D. Auto generate work order for agreement booking
- E. Default work order completed status
Answer: A,C,E
Explanation:
Section: Manage field service mobility
NEW QUESTION 13
Drag and Drop Question
You are a dispatcher for a cable installation company that provides installation services in multiple territories. The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION 14
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?
- A. Create the necessary service task values.
- B. Create the necessary sub-status values.
- C. Edit the existing system status field values.
- D. Create the necessary system status values.
Answer: B
NEW QUESTION 15
You are onsite, working on a customer's factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an inventory transfer record.
What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.
- A. Enter the part number from the drop down, then click to transfer.
- B. Enter the quantity to transfer, then click transfer.
- C. Select the From warehouse location, then select the To warehouse location.
- D. Select the source warehouse, then select the destination warehouse.
Answer: B,D
Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-inventory- transfer
NEW QUESTION 16
Drag and Drop Question
Your company's inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible.
Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- purchase-order
NEW QUESTION 17
DRAG DROP
Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate Resource types.
Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources
NEW QUESTION 18
You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.
What must you do to properly set up the assets?
- A. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
- B. Click View Hierarchy on the refrigerator customer asset record.
- C. Add the compressor sub-components as customer asset records.
- D. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
Answer: D
Explanation:
Section: Manage assets and agreements
NEW QUESTION 19
You are a Dynamics 365 for Field Service Mobile (FSM) customizer.
Technicians report that they are not seeing their Bookings in the FSM app.
You need to investigate why they cannot see their bookings.
What are three actions you must take to perform your investigation? Each correct answer presents a complete solution.
- A. Check if sync filter on Bookable Resource entity is too restrictive for offline mode.
- B. Check Drip Scheduling setting on the Bookable Resource.
- C. Check sync filter on Bookable Resource Booking View.
- D. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.c
- E. Check that FSM app is synching to server.
Answer: B,D,E
NEW QUESTION 20
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
Answer:
Explanation:
NEW QUESTION 21
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.
- A. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
- B. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
- C. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
- D. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
Answer: C,D
Explanation:
Section: Manage assets and agreements
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer- agreements#add-invoice-setup
NEW QUESTION 22
Drag and Drop Question
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one. In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION 23
DRAG DROP
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration
NEW QUESTION 24
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?
- A. Booking Rules
- B. Incident Type
- C. Work Order Types
- D. Resources
Answer: B
Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types
NEW QUESTION 25
You need to set up agreement bookings.
Which three sets of options can you configure? Each correct answer presents a complete solution.
- A. Resource's schedule
- B. Preferences
- C. Work Order settings
- D. Invoice settings
- E. Booking settings
Answer: C,D,E
NEW QUESTION 26
DRAG DROP
Your organization wants to use the Field Service Mobile App for technicians in the field.
You need to install the solution, so it can be configured for mobile technicians.
What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION 27
You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION 28
You are a Dynamics 365 for Field Service Administrator.
You are setting up a new Incident Type. There are no service tasks or products created that are related to this incident.
Which seven actions should you perform in sequence to add these services? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE:More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
NEW QUESTION 29
You are setting up a maintenance agreement for a new customer that will require preventative maintenancevisits as well as emergency visits to repair unforeseen equipment failures.
You want to be certain that the price the customer is charged for all maintenance and repairs visits accuratelyreflects the agreed upon price list. The price of the spare parts used in equipmentrepairs varies significantly bythe territory where the client is located.
As the work order administrator, you need to ensure that the prices used when generating the invoices forwork completed are correct, based on the agreement with the customer and the territory of the customer.
What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.
- A. Add a regional price list to the work order type that includes the price for products and services used.
- B. Add a regional price list to the agreement that includes the price for products and services used.
- C. Add a territory relationship to the agreement that includes the price for products and services used.
- D. Add a territory relationship to the work order that includes the price for products and services used.
- E. Add a regional price list to the work order product that includes the price for products and services used.
Answer: B,D,E
NEW QUESTION 30
You are onsite, working on a customer's factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an inventory transfer record.
What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.
- A. Enter the part number from the drop down, then click to transfer.
- B. Enter the quantity to transfer, then click transfer.
- C. Select the From warehouse location, then select the To warehouse location.
- D. Select the source warehouse, then select the destination warehouse.
Answer: B,D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- inventory-transfer
NEW QUESTION 31
Which two types of records can be generated when you create agreements? Each correct answer presents part of the solution.
- A. invoices
- B. purchase orders
- C. products and services
- D. work orders
Answer: A,D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements
NEW QUESTION 32
You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.
Work performed on certain types of backhones, trenchers, and excavating equipment requires differentattributes to be identified for proper work order assignment and scheduling.
Which two characteristics are valid? Each correct answer presents a complete solution.
- A. Certification
- B. Rating Value
- C. Approval Status
- D. Skill
Answer: A,D
NEW QUESTION 33
You have the Universal Resource Scheduling (URS) security role.
Your organization creates a custom entity. The records for the entity need to be scheduled to resources.
You need to enable the new entity to be scheduled. You select the entity that needsto be enabled and need tocontinue the set up process.
Which four actions should you perform next, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
NEW QUESTION 34
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Career Path for Microsoft MB-240 Certification Exam-Passers
The successful candidates who get the passing score in the Microsoft MB-240 exam are eligible for different roles, such as:
- Solutions Architect with the Internet of Things Skills.
- Data Analyst;
- Field Service Engineer;
Payscale.com mentions that a Solutions Architect with the Internet of Things skills can get an annual salary of around $105k. Also, a Data Analyst can ask for an offer of $61k per year as stated by the same site.
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