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NEW QUESTION # 139
Which statement is an appropriate entry for the outline Business Case heading within the Project Brief?
- A. 10-year service contract should be agreed with the selected service provider.
- B. The project will run for two years and the benefits will be realized over 1a years.
- C. External consultants were employed to conduct a feasibility study to identify the options, their likely costs
and benefits. - D. The project should be split into four management stages.
Answer: B
NEW QUESTION # 140
Which of the following statements best describes what a risk owner is?
- A. Best placed to keep an eye on the risk
- B. Responsible for management, monitoring and control of all aspects of a risk
- C. Reports to the project manager regularly on the status of a risk
- D. Carry out the response actions to a risk
Answer: B
NEW QUESTION # 141
Scenario:
Techniques, processes and procedures
1. Any threat that may result in a loss of MFH data must be escalated immediately.
Joint agreements
2. Work is to start at the beginning of week 2 (Stage 4).
3. The project will take two years to complete, at an estimated cost of £2.5m.
Tolerances
4. None.
Constraints
5. MFH staff must not be involved in any heavy lifting during the removal of existing IT equipment.
6. Installation work must take place during MFH normal working hours.
7. +£10,000 / -£25,000.
Reporting arrangements
8. Highlight Report every Monday by 10.00 am.
9. The report must contain a summary of all products worked on during the previous week.
10. Project Manager must be notified of any issues immediately by telephone.
Problem handling and escalation
11. Impact analysis of all issues must be completed within 24 hours.
Extracts or references
12. The Stage Plan for stage 4 is available from Project Support.
Approval method
13. Project Assurance will review the completed Work Package and confirm completion Which 2 statements apply to either the Reporting arrangements or Problem handling and escalation sections?
- A. Replace entry 8 with 'Checkpoint Report every Monday by 10.00 am' because Highlight Reports are intended for the Project Board.
- B. Add 'Any risks identified to be added to the Risk Register' to Reporting arrangements.
- C. Delete entry 11 because the impact analysis should be provided when the issue is notified.
- D. Move entry 10 to Problem handling and escalation because that section describes how issues are handled.
- E. Delete entry 9 because this level of detail is unnecessary.
Answer: B,C
NEW QUESTION # 142
Which 2 statements apply to either the Extracts or references or Approval method sections?
- A. Move entry 13 to Reporting arrangements because this describes how completion will be advised to the
- B. Delete entry 12 because this should be the Team Plan not the Stage Plan.
- C. Project Manager.
- D. Delete entry 13 because this is NOT a Project Assurance responsibility.
- E. Add 'The Project Manager is to be advised of completion of the Work Package by email'.
- F. A suitable entry for Extracts or references would be 'Product Descriptions are available from Project
Support'.
Answer: B,F
Explanation:
Explanation/Reference:
Progress Theme
Question Set 3
NEW QUESTION # 143
In which Management product would the Project Board specify where the authority for change requests lies?
- A. Configuration Management Strategy
- B. Risk Management Strategy
- C. Communication Strategy
- D. Quality Management Strategy
Answer: A
NEW QUESTION # 144
Additional Information Product Description
Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.
The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors) Introduction
1.This document defines the approach to be taken to achieve the required quality levels during the project.
2.The Project Board will have overall responsibility for the Quality Management Strategy.
3.Project Assurance will provide assurance on the implementation of the Quality Management Strategy.
Quality management procedure - Quality standards
4.The selected service provider will operate to industry standards for providing outsourced services.
5.MFH document standards will be used.
Records
6.A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.
7.Configuration Item Records will be maintained for each product to describe its status, version and variant.
8.Approval records for products that require them will be stored in the quality database. Roles and responsibilities
9.The DIT will check that the employment contracts for outsourced staff adhere to employment law.
10.
Team Managers will provide details of quality checks that have been carried out.
11.
Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.
12.
The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Which is a correctly defined acceptance criterion for the service level agreement (SLA) with the selected service provider?
- A. External consultants are to assist in the creation of the SLA.
- B. The selected service provider should be located locally.
- C. Any changes to the SLA must be managed through formal change control.
- D. The SLA must extend for the full duration of the service contract.
Answer: D
NEW QUESTION # 145
Which 2 statements apply to the Development skills required section?
- A. Delete entry 15 because this skill is NOT required within this project.
- B. Add 'Knowledge of Data Protection Act.
- C. Move entry 13 to Derivation because this is a source of information for this project.
Delete entry 14 because this skill is NOT required within this project. - D. Move entry 13 to Composition because the appointment of the photographer is within the scope of this project.
- E.
Answer: A,B
NEW QUESTION # 146
Scenario
Additional Information
Extract from the Communication Management Strategy.
The project information in the table below is true, but it may not be recorded under the correct heading or be in the correct document.
Using the Project Scenario, select the appropriate response to each of the following 5 questions which have been raised by the Project Board.
The project is now at the end of the initiation stage. Having decided that the Calendar project is a relatively simple project, the Project Manager combined the Starting Up a Project process and the Initiating a Project process. No Project Brief has been produced. Instead the Project Manager used the project mandate to produce a simple Project Initiation Documentation (PlO). The PlO includes the Business Case, a product checklist and several Product Descriptions, Including the Project Product Description. Short sections are also included for each of the strategies and the controls to be applied. The Project Manager has elected to use the Daily Log to record all risks, issues. lessons and quality - results.
After the initiation stage there will be two further stages during which a small number of Work Packages will be authorized. While these are being managed, the Project Manager will hold regular checkpoints, which will support the production of weekly Highlight Reports to the Project Board.
There is no Project Brief. How can there be a common understanding of the desired outcomes for the prepared calendar pack?
- A. The Project Brief should have been produced and approved before the project progressed into the initiation stage.
- B. The simple Project Initiation Documentation contains the Quality Management Strategy. This contains details of the acceptance criteria for this project.
- C. The simple Project Initiation Documentation contains the project definition.
Answer: C
NEW QUESTION # 147
Although it is not specified in the current corporate branding standards, the MFH corporate logo should be shown on the front page of the service level agreement.
- A. Raise an issue (request for change).
- B. Raise an issue (off-specification).
- C. Accept this error as a concession.
- D. Obtain agreement from the Director of Facilities Division to amend this within the remaining +2 days tolerance.
Answer: A
NEW QUESTION # 148
While preparing the Quality Management Strategy, the Project Manager noticed that the corporate quality
management system does not specifically cover project management.
Which option provides an appropriate way for the Project Manager proceed?
- A. Proceed with the project without a Quality Management Strategy and adopt the selected service provider's
standards in stage 4. - B. Record the development of a corporate quality management system for project management as a
prerequisite of the Project Plan. - C. Seek relevant organizational standards, then facilitate a workshop to discuss the Quality Management
Strategy with Project Assurance.
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION # 149
The project is approaching the end of stage 3, and stage 4 is being planned as part of the 'managing a stage boundary' process.
Which action should the project manager carry out as part of the 'update the project plan' activity?
- A. Include the tolerances for the work package 'delivered pilot courses' in the project plan.
- B. Ensure that the team manager for the work package 'delivered pilot courses' is included as a resource.
- C. Include the actual time and cost of the work to prepare the 'marketing materials' in the project plan.
- D. Update the project's business case to show any new key risks that have been identified.
Answer: C
Explanation:
Explanation/Reference: https://www.prince2primer.com/prince2-2017-update-project-plan-business-case/
NEW QUESTION # 150
MANAGING PRODUCT DELIVERY
The team manager for the production of the 'marketing materials' has identified that they will not be ready
within the timescale agreed in the work package. The team manager has sufficient tolerance to take corrective
action. As a result, additional resources have been assigned to this work package.
Which theme is being applied?
- A. Change
- B. Progress
- C. Risk
- D. Organization
Answer: C
NEW QUESTION # 151
The executive has set the following tolerances for stage 2:
Time (+/- 1 week)
Cost (+/- £20,000)
Scope (using MoSCoW prioritization technique)
Risk (based on the risk appetite defined in the risk management approach) These tolerances have been recorded in the stage plan. The project manager will report progress regularly via highlight reports to the project board and use exception reports to raise exceptions. In addition, the project assurance role will monitor the stage to provide confidence to the project board that exceptions are being reported.
How well does this apply the 'manage by exception' principle, and why?
- A. It applies the principle well, because tolerances should be set for the related aspects of project performance for each stage.
- B. It applies the principle poorly, because it is the regular reporting of progress that should give the project board the required confidence.
- C. It applies the principle poorly, because tolerances should be set for each stage against each of the six aspects of project performance.
- D. It applies the principle well, because the project manager needs to control the project using discrete management stages.
Answer: C
NEW QUESTION # 152
Which 2 statements should be recorded under the Timescale heading?
- A. If more MFH divisions are added to the scope of the services to be outsourced, the project timescale will be
extended and the realization of benefits will be delayed. - B. The expected benefits should start to be realized as soon as the outsourced services become operational
at the end of stage 4. - C. The transfer of equipment and staff is estimated to take six weeks.
- D. The contract with the selected service provider will be agreed during stage 3.
- E. The expected benefits will be calculated over 10 years from completion of the project.
Answer: D,E
NEW QUESTION # 153
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
A quality review of the 'marketing materials' has started. The team manager for the 'marketing materials' has been unhappy with the team's workload throughout the project and refuses to attend the review meeting to present the material. The team manager suggests that a new marketing team member make the presentation.
However, the chair decides to represent the marketing team and makes a list of actions to resolve later.
Is this an appropriate approach to the quality review, and why?
- A. Yes, because the roles of chair, presenter and administrator may be combined.
- B. No, because the role of presenter should be performed by the team manager.
- C. Yes, because the role of presenter should not be performed by a junior member of the team.
- D. No, because the chair should be independent from the product being reviewed.
Answer: D
NEW QUESTION # 154
Scenario
Additional Information
Product Description
Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.
The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors) Introduction
1. This document defines the approach to be taken to achieve the required quality levels during the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality Management Strategy.
Quality management procedure - Quality standards
4. The selected service provider will operate to industry standards for providing outsourced services.
5. MFH document standards will be used.
Records
6. A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.
7. Configuration Item Records will be maintained for each product to describe its status, version and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities
9. The DIT will check that the employment contracts for outsourced staff adhere to employment law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
None of the reviewers have proof-reading skills.
- A. No action required.
- B. Contact Project Assurance to find appropriate resources to come into the review.
- C. Ask the reviewers present at the meeting to conduct a proof-reading exercise and pass any comments to the author within 2 days.
- D. Record an action to request that Project Assurance identify a proof-reader who can, within the next 2 days, complete the check for typographical errors.
Answer: D
NEW QUESTION # 155
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
A new Training Delivery Manager is being recruited to replace the current manager in six month's time. The new Training Delivery Manager will need to review the 'classroom-based training materials' before they are finalized. As a result, the Chief Executive Officer (CEO), who is not part of the project management team, has stated that the project's duration should be at least seven months. Any deviations from this timescale must be escalated to the CEO.
Is this an appropriate application of the 'manage by exception' principle, and why?
- A. Yes, because a project time constraint should be set to meet ABC Company's business objectives.
- B. No, because completing the project earlier than expected should not be reported as an exception.
- C. Yes, because the CEO should be responsible for resolving exceptions throughout the project.
- D. No, because the executive should set time tolerances for the Health and Safety Training Project.
Answer: B
NEW QUESTION # 156
Which of the following principles uses Product Descriptions to provide clarity by defining each product's purpose, composition, derivation, format, quality criteria and quality method?
- A. Focus on products
- B. Continued business justification
- C. Tailor to suit the project environment
- D. Manage by stages
Answer: A
NEW QUESTION # 157
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