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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce can send the updated information to the billing system in real-time or batch if it's required,
B) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
C) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
D) The billing system can query Salesforce every night to retrieve changes made to contacts.


2. An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?

A) A picklist attribute can be configured and associated to the base object type.
B) A picklist attribute can be configured and associated to each product individual^
C) A Velocity Picklist can be configured and related to Produc12 object
D) A picklist field can be added to the Prodoct2 object


3. An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A) Energy and Utilities Contact Center Console
B) Customer Acquisition Management
C) Experience Self-Serve Portal
D) Utility Self-Serve Portal


4. An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?

A) Use the external pricing feature to send and receive pricing requests from an external pricing engine.
B) Duplicate the third-party pricing application prices into the Salesforce Price list.
C) Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,
D) Install the "Third Party Pricing Application" DataPack from the Process Library.


5. An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.
Which two pricing metadata are needed when defining this price with Industries CPQ?

A) A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring
B) A Price List Entry, with amount as $60. currency as USD and charge type as Recurring
C) A Pricing Plan Entry, with type as Price and charge type as Recurring
D) A Pricing Variable, with type as Price and charge type as Recurring


Solutions:

Question # 1
Answer: A,D
Question # 2
Answer: D
Question # 3
Answer: D
Question # 4
Answer: A
Question # 5
Answer: B,C

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