Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
Certification Provider: SAP
Corresponding Certification: SAP Certification Exams
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Updated: Oct 05, 2026
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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Marketing Cloud | - Customer data and segmentation - Campaign management and orchestration - Personalization and journey orchestration |
| Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
| SAP Commerce Cloud | - Storefront and personalization concepts - Extension and integration mechanisms - Product content and catalog management |
| SAP Customer Experience Architecture | - SAP CX solution integration landscape - Composable enterprise and CX strategy - End-to-end CX architecture principles |
| SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Omnichannel engagement scenarios - Customer service management processes |
| Integration and Extensibility | - SAP Integration Suite concepts - Extensibility options in SAP CX solutions - API management and event-driven architecture |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which of the following business values can be leveraged by the Design to Operate end-to-end process?
Note: There are 3 correct answers to this question.
- A. Ability to manage and track inbound deliveries
- B. Accelerate time to market
- C. Reduce compliance costs and recalls
- D. Efficient procurement of components to build subassemblies
- E. Increase revenue from new products
Correct Answer: A,B,D 🗳️
Your sales organization has requested a solution to support the sales process in SAP Sales Cloud with a risk-management application for the export business. The new risk-management application should be developed as a side-by-side application in the SAP Business Application Studio on SAP BTP.
Which one of the following options can be used?
- A. SAP Build Apps
- B. SAP Event Mesh
- C. SAP BTP, Kyma runtime
- D. SAP Cloud Applications Studio
Correct Answer: C 🗳️
Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.
- A. Travel to Reimburse
- B. External workforce
- C. Avoid unplanned downtime
- D. Hire to Retire
- E. Guided buying
Correct Answer: A,B,D 🗳️
What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.
- A. Account categorization
- B. Case categorization
- C. Machine translation
- D. Warranty determination
Correct Answer: B,C 🗳️
When setting up profile views in SAP Customer Data Platform, why might an organization choose to maintain both the Unified Customer Profile and Contextual Profile views?
Note: There are 2 correct answers to this question.
- A. To enhance the profile's visual appeal for end users.
- B. To support both high-confidence and low-confidence data use cases within different business applications.
- C. To reduce storage and operational costs by duplicating key customer data in both views.
- D. To maintain different views using weaker and stronger identifiers respectively.
Correct Answer: B,D 🗳️
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