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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Measurement and Iteration | - Iterative design improvement cycles - Defining success metrics and KPIs |
| Topic 2: Ideation and Prototyping | - Rapid prototyping and validation approaches - Design thinking principles |
| Topic 3: Strategy Foundations | - Understanding business context and customer strategy - Role of a strategy designer in Salesforce ecosystem |
| Topic 4: Research and Insights | - Customer insights and data interpretation - Qualitative and quantitative research methods |
| Topic 5: Stakeholder Alignment and Communication | - Facilitating cross-functional collaboration - Communicating strategy and design outcomes |
| Topic 6: Experience Design and Journey Mapping | - Customer journey mapping techniques - Service and experience blueprinting |
Salesforce Certified Strategy Designer Sample Questions:
Narrowing the scope allows for wide exploration, as no further distractions are allowed to interfere with the project.
- A. TRUE
- B. FALSE
Correct Answer: B 🗳️
True or False? Users can use Salesforce Today to prepare for meetings, stay in touch with customers, quickly join conference calls, and generally manage your day.
- A. TRUE
- B. FALSE
Correct Answer: A 🗳️
One of the most fundamental aspects of Idea Synthesis is come up with a large amount of ideas born out of a prompt.
- A. TRUE
- B. FALSE
Correct Answer: B 🗳️
Is the following one of the Unintended Consequences generally product of a lack of Tech Ethics? Lower-quality technology.
- A. Yes
- B. No
Correct Answer: B 🗳️
What type of people should be brought in to participate in the brainstorming sessions of the Idea Generation phase?
- A. Pessimists
- B. Optimists
- C. Both Realists and Optimists
- D. Both Pessimists and Realists
- E. Realists
Correct Answer: C 🗳️
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