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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) wants to drive more business, brand loyalty, and product awareness at its retail partner stores. CK would like to have the ability to effectively run promotions and optimize in-store visits.
Which Salesforce product should be recommended for this business need?

A) Loyalty Cloud
B) Consumer Goods Cloud
C) Marketing Cloud

2. A strategy designer is working with a group of developers who have yet to buy into the team design process.
What should the strategy designer to do to engage them more?

A) Conduct interviews with developers to gather insights on process approaches.
B) Invite the developers to lead the conversation for synthesis and persona development.
C) Facilitate a workshop on ideating and sketching with the core team members.

3. Cloud Kicks has expanded its business recently by offering customizable footwear and the ability to price bv customer. Along with Sales Cloud, they are looking into additional product options that would help sales reps configure their orders easily.
Which Salesforce product should be considered for this business need?

A) Commerce Cloud
B) Marketing Cloud
C) Revenue Cloud

4. A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie. Which method of co-design workshop should be used?

A) Journey mapping
B) Prototyping
C) Ideation

5. Cloud Kicks wants to start providing coupons to its digital consumers.
In addition to Marketing Cloud, which product should be recommended?

A) Service Cloud
B) B2C Commerce
C) Revenue Cloud

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