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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
B) It identifies the key business units and teams supporting IT asset and service management processes.
C) It provides an overview of the key business units which helps identify the unit managers to interview.
D) It identifies the most important key business units using the IT asset and service management solution.

2. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs should always be measured by percentage.
B) KPIs are defined according to the IT customer requirements.
C) KPIs always have to be adjusted to match the customer's actual status.
D) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).

3. Why does application and infrastructure performance consume an increasing amount of time and attention?

A) Because the cost of infrastructure continues to rise as application complexity decreases.
B) Because the application and infrastructure provide no foundation for end-to-end business service automation.
C) Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
D) Because IT departments have not invested in people, process, and technology skills enablement.

4. An enterprise has two different departments, one that manages IT assets and one that manages facilities assets. Each department has shared the same general ledger accounts and cost centers, but work with different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?

A) Create one organization and different sites for the departments
B) Create only one organization and one site for both departments
C) Create an instance of IBM SmartCloud Control Desk for each department
D) Create an organization for each department

5. Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?

A) IBM Compliance and Release Management
B) IBM Data Integrity and Audit Manager
C) IBM Change and Configuration Management Database
D) IBM Remediation and Precision Manager

Solutions: