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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Custom Contractual Services
B) HP Priority Services
C) HP Care Pack Services
D) HP Standard Contractual Services

2. Which statement is true?

A) HP provides the exact same service experience in more than 80 countries worldwide.
B) More than 60% of customers rated the service provided by HP as excellent.
C) No manufacturer can support HP devices better than HP.
D) HP earned several recognitions for quality of support experience and excellence in operations.

3. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) Maintenance Kit replacement for printers
B) HP Care Pack Services (next business day or same day)
C) Travel Services
D) Accidental Damage Protection

4. A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?

A) Purchasing an extended warranty
B) Hardware Refresh
C) HP Post-Warranty Care Pack
D) Upgrading with HP Contract

5. When is the best time to offer HP Contractual Services?

A) Upon renewal of the existing services agreement
B) 10 days after the expiration of the HP base warranty
C) Anytime during the hardware lifecycle
D) At the time of the new hardware purchase

Solutions: