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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A) 18%
B) 32%
C) 58%
D) 92%

2. When do HP Post Warranty Care Pack Services need to be registered?

A) within 10 days after purchasing the care pack
B) within 10 days after the purchase of the hardware
C) within 30 days after the expiration of the warranty
D) within 90 days after the purchase of the hardware

3. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Deployment Services
B) HP Custom Contractual Services
C) HP Care Pack Services
D) HP Standard Contractual Services

4. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer needs to be able to add or remove devices from the same service engagement.
B) A customer has established security policies and procedures.
C) A customer is concerned about potential security breaches by irresponsible employees.
D) A customer requires project management to deploy personal systems.
E) A customer has a high volume of sensitive data to protect.
F) A customer needs an onsite technician to support the hardware fleet.

5. How should you counter this objection: "Services cost too much."

A) HP Services ensure that your equipment stays up and running.
B) HP Services give you predictability and greater control of TCO.
C) HP standard warranty offers limited support for a short time period.
D) HP Services allow you to choose from various options that best suit your needs.

Solutions: