Exam Name: ITIL Foundation (V4)
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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Updated: Nov 10, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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Practice should feel like the real thing. The PC and online versions from ActualVCE simulate the ITIL exam environment with intelligent, interactive testing, so you can assess your pace, adjust your timing, and walk into the EXIN ITIL Foundation (V4) exam already knowing what to expect.
EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Know the purpose and key terms of selected ITIL practices | - Define key terms for selected practices - Describe the purpose of selected practices
|
| Topic 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Describe the nature, use and interaction of the guiding principles - Explain the use of the guiding principles |
| Topic 3: Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Topic 4: Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Topic 5: Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Topic 6: Understand the key concepts of service management | - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services - Describe the key concepts of service relationships |
| Topic 7: Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
Everything You Should Know About the ITIL Exam
The EXIN ITIL Foundation (V4) blueprint breaks down into these main domains:
- Understand how the ITIL practices contribute to the service value chain
- Understand the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of selected ITIL practices
Additional domains follow in the official outline, and our question bank covers every one of them.
Right after payment, your download link is available instantly and an automatic email with the materials reaches your inbox in about a minute — you can download the attachments whenever it suits you and install the software on as many machines as you need. If nothing arrives within two hours, contact our support team and we will sort it out. Your purchase also includes 365 days of free updates, sent to your email as soon as a new version is ready; when the period ends, you can renew at a 50% discount.
Based on the latest exam information, the ITIL exam contains 40 questions and gives you 60 (75 for non-native speakers) minutes to complete them. Practicing under the same time limit in our PC or online version is a good way to assess your pace before the real thing.
EXIN lists the following prerequisites for the EXIN ITIL Foundation (V4): None.
You can verify the details on the official certification page.
If you fail the corresponding exam within 60 days of your purchase, we will refund you in full. Simply send a scanned copy of your enrollment slip and your official Score Report PDF within two days of taking the exam; we process verified claims within seven days. A few conditions apply: exams taken within three days of purchase are not covered, the candidate name must match the payer, and free or expired products are excluded. If you would rather keep preparing, we can exchange your product for two others of equal value instead.
Because it was built for people with little time to spare. The bank covers the important knowledge points of the current EXIN ITIL Foundation (V4) blueprint with expert-verified answers, and you study in the format that fits you: a printable PDF you can mark up with a pen, or PC and online versions that simulate the real exam interactively and let you assess your pace. A free demo lets you confirm the quality before you buy, and every purchase includes 365 days of free updates plus a 50% renewal discount afterward.
The current passing score for the ITIL exam is 65% (26/40), and the exam fee is $599 USD. Fees and cut scores are set by EXIN, so confirm the latest figures on the official page before you register.
EXIN ITIL Foundation (V4) Sample Questions:
Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?
- A. Problem management
- B. Service request management
- C. Service desk
- D. Continual management
Correct Answer: C 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
Which guiding principle helps to ensure that better information is available for decision making?
- A. Keep it simple and practical
- B. Optimize and automate
- C. Collaborate and promote visibility
- D. Think and work holistically
Correct Answer: C 🗳️
Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?
- A. Change
- B. Known error
- C. Event
- D. Problem
Correct Answer: D 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
Which is an activity of the 'incident management" practice?
- A. Providing good-quality updates when expected
- B. Performing service reviews with customers
- C. Automating service requests to the greatest degree possible
- D. Assessing and prioritizing improvement opportunities
Correct Answer: D 🗳️
Which of the following is the MOST important for effective incident management?
- A. Automated pipelines
- B. Balanced scorecard review
- C. Collaboration tools and techniques
- D. A variety of access channels
Correct Answer: C 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
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