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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was kann ein Dienst dem Verbraucher abnehmen und aufzwingen?

A) Anlagegut
B) Dienstprogramm
C) Ergebnis
D) Kosten

2. Welche Vorgehensweise hat den Zweck, sicherzustellen, dass die Lieferanten der Organisation und ihre Leistung angemessen verwaltet werden, um die Bereitstellung nahtloser, qualitativ hochwertiger Produkte und Dienstleistungen zu unterstützen?

A) Release-Verwaltung
B) Serviceverwaltung
C) Lieferantenmanagement
D) Beziehungsmanagement

3. Welches ist die RICHTIGE Rolle des „R“ in einer RACI-Matrix?

A) Diese Rolle stellt sicher, dass Aktivitäten korrekt ausgeführt werden
B) Diese Rolle ist Eigentümerin des Endergebnisses
C) Diese Rolle ist an der Bereitstellung von Wissen und Input beteiligt
D) Diese Rolle stellt den Informationsfluss zu den Beteiligten sicher

4. Welches ITIL-Konzept beschreibt Governance?

A) Die vier Dimensionen des Servicemanagements
B) Das Service-Wertesystem
C) Die sieben Leitprinzipien
D) Die Service-Wertschöpfungskette

5. In welchen ZWEI Situationen sollten die ITIL-Leitprinzipien berücksichtigt werden?
1. Bei jeder Initiative
2. In Beziehungen mit allen Beteiligten
3. Nur in spezifischen Initiativen, in denen das Prinzip relevant ist
4. Nur in bestimmten Stakeholder-Beziehungen, in denen das Prinzip relevant ist

A) 1 und 4
B) 1 und 2
C) 2 und 3
D) 3 und 4

Solutions: