Instant Download Avaya : 3301
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3301 Exam topics
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- Troubleshooting
- Maintenance
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Reference: https://downloads.avaya.com/css/P8/documents/100142082
Avaya 3301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: High Availability & Business Continuity | 20% | - Disaster recovery procedures - Redundancy and failover mechanisms |
| Topic 2: Troubleshooting Core Components | 30% | - Contact Center applications and services - Communication Manager - Messaging and reporting services - Contact Center Manager Server (CCMS) |
| Topic 3: Avaya Aura Contact Center Architecture | 15% | - System integration and dependencies - Core components overview |
| Topic 4: Maintenance Procedures | 20% | - Backup and restore operations - Routine system maintenance - Software updates and patches |
| Topic 5: Troubleshooting Tools & Methodology | 15% | - Systematic troubleshooting approach - Diagnostic tools and log analysis |
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