Exam Name: Avaya Aura® Contact Center Multimedia Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Certified Implementation Specialist
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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21497
Examine Avaya 6211 Exam Topics
Configure Transcoders
Configure Recording Media Components
Configure Media Servers and Gateways
Configure Media Queue
Configure Voicemail Media Components
Configure Call Director
Configure Media Processing Components
Configure Live Agent Media Components
Configure Script Servers
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Avaya 6211 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Initial Configuration | 20% | - Database setup and maintenance - Multimedia Administration Web interface settings - Enable multimedia in Contact Center Manager Administration |
| Topic 2: Reporting, Maintenance and Troubleshooting | 15% | - Real-time and historical multimedia reporting - Routine database and system maintenance - Common configuration issues and resolution |
| Topic 3: Scripting and Routing Logic | 20% | - Sample multimedia applications - Commands and intrinsics for contact routing - Multimedia scripting applications |
| Topic 4: Architecture and Components | 20% | - Proactive Outreach Manager integration - Aura Contact Center Multimedia solution architecture - Communication Control Toolkit components |
| Topic 5: Multimedia Channel Configuration | 25% | - Communication tools configuration - Email routing rules and components - Agent Desktop multimedia settings - Web chat and web communication routing |
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