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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Microsoft Lync
B) Avaya Multimedia Messaging
C) Engagement Assistant
D) Presence Service

2. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The Avaya solutions and services Avaya could offer
B) The model numbers of the existing contact center equipment
C) The salaries of the executives In the meeting
D) The design diagram for discussion with customer

3. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) Telephony Services Manager (TSM)
B) SIP Gateway Manager (SGM)
C) Telephony Services Manager (TSM)
D) Task Flow Executor (TFE)

4. Which three attributes describe the right context of a customer journey experience? (Choose three.)

A) Personalized
B) Intelligent
C) Seamless
D) Single Channel driven
E) Specific Report focused

5. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) VMware Mid-Range Server
B) Physical Entry-Level Server
C) VMware High-End Server
D) Physical Mid-Range Server

Solutions: