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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?

A) It is time consuming.
B) It negatively affects subcontracting.
C) It is more risky.
D) It negatively affects hiring and firing.

2. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

A) Enhance competition; understand consumer preferences; maintain communication with operations
B) Baseline for managing quality process; investment in preventative costs; budgeting
C) Review and recommend product changes; satisfy customer needs; open communication
D) Reward employees; motivate staff performance; manage operations planned changes

3. Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products?

A) A hybrid aggregate plan
B) A chase aggregate plan
C) A level aggregate plan
D) A modified sales and operations plan

4. Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?

A) ISO 9001 standards
B) Lean systems
C) Customer relationship management (CRM)
D) Enterprise resource planning (ERP)

5. Why is the marketing plan essential to the creation of the aggregate plan?

A) The actual market demand in the marketing plan is required to make adjustments to other plans.
B) Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels.
C) The marketing plan provides insight into operations goals and activities for the year.
D) Research and development in the marketing plan drives new products.

Solutions: