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Simens SOCA Sales Small & Medium Businesses (SMB) Sample Questions:

1. What best describes the TouchSlider feature of OpenStage?

A) It controls the volume of the handset, ringer, and loudspeaker.
B) It allows easy access to frequently used applications and features, such as address books, voicemail, conferencing, and speed dial.
C) It allows easy access to the menu-driven user interface.
D) It offers a rich feature set for VoWLAN.

2. Which best describes the Mitel SX-200 ICP-CX/CXi system?

A) It is a LAN-based system that supports packet switching only.
B) It is a free open source software appliance, designed to operate on Linux-based servers, that provides a VoIP PBX system.
C) It is a "Converged System" that uses a combination of both circuit and packet switching.
D) It is an all-in-one device that combines Unified Communications Manager Express, Unity Express (voice and desktop messaging) and Cisco IP Phones.

3. Which protocol is used with HiPath platforms for cross-linking and with workpoints?

A) MGCP
B) SCCP
C) CorNet
D) TCP/IP

4. What is Web conferencing?

A) A telephone call in which the calling party wishes to have more than one called party listen in to the audio portion of the call.
B) Live meetings or presentations over the Internet.
C) A type of groupware, also called visual collaboration.
D) A set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously.

5. Which of the following are benefits of open-ended questions? (Choose two)

A) Open-ended questions help you develop an initial understanding of your prospect's business issues and problems.
B) Open-ended questions demonstrate to your prospect that you understand his business.
C) Open-ended questions demonstrate to your prospect that you're interested in learning about their business.
D) Open-ended questions generate detailed and complete information on a prospect's problem areas.

Solutions: