Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版)
Certification Provider: ServiceNow
Corresponding Certification: CIS-Customer Service Management
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Updated: Oct 19, 2026
No. of Questions: 261 Questions & Answers with Testing Engine
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ServiceNow CIS-CSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Performance Analytics | - Reporting for case and SLA tracking - Performance Analytics dashboards |
| Workflows and Automation | - Flow Designer usage for CSM processes - Assignment rules and routing |
| Omni-channel and Customer Interaction | - Email, chat, and portal interactions - Customer service portal configuration |
| Core CSM Configuration | - Entitlements and SLAs - Case management configuration - Account and contact management |
| Integrations and Data Management | - Integration with external CRM/ERP systems - Data import and transformation |
| Implementation Planning and Overview | - Customer Service Management (CSM) architecture and components - Implementation methodology and best practices |
ServiceNow CIS-CSM日本語 Exam: Efficient Answers
Recommended: ServiceNow Certified System Administrator (CSA) and completion of ServiceNow Customer Service Management implementation training Eligibility rules change over time, so verify the current requirements on the official page (official CIS-CSM日本語 exam page) before registering.
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The ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) is ServiceNow's certification exam for ServiceNow Certified Implementation Specialist - Customer Service Management, at the Professional level. When a good opportunity appears, the certified hold the vital advantages. Related credentials include ServiceNow Certified System Administrator (CSA).
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The ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) blueprint spans 6 domains — including Integrations and Data Management, Implementation Planning and Overview, Reporting and Performance Analytics. A cram sheet with direction beats aimless reading; the complete outline above lists every subtopic.
ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) Sample Questions:
サービス カタログにはどのタイプのカタログ アイテムがありますか?
- A. カテゴリ
- B. 実行計画
- C. 最も投票されたコンテンツ アイテム
- D. リクエストされたアイテム
Correct Answer: C 🗳️
ケース管理では、親子の同期により、次のことが可能になります。
- A. 子ケースは親ケースから分離され、自動的に同期されません
- B. カスタマーサービスエージェントがケースを作成できるようにし、親ケースを管理することですべての子ケースを管理できるようにします。
- C. 親ケースは、すべてのフィールドが入力されると自動的に子ケースを生成し、同期された自動入力を行います。
- D. すべてのレベルのすべての子ケースと子ケースの子の同期
Correct Answer: C 🗳️
マッチングルールは、____________________によって割り当て機能を強化します。
- A. グループまたは個人にケースの動的マッチングを提供する
- B. 可用性によって最適なエージェントを一致させる
- C. アカウントが顧客であるかパートナーであるかを判断する
- D. スキルによる最良のエージェントのマッチング
Correct Answer: D 🗳️
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カスタマー サービス ポータルで複数のサービス カタログを利用できるようにするにはどうすればよいですか?
- A. カスタマー サービス ポータル レコードのサービス カタログのリストにそれらを含めます。
- B. カスタマー サービス ポータルのヘッダー ウィジェット オプションのサービス カタログのリストに追加します。
- C. カスタマー サービス ポータルではカスタマー サービス サービス カタログのみを使用できます。
- D. 該当するサービス カタログごとにユーザー基準を作成します。
Correct Answer: A 🗳️
顧客に販売され、サポートされている製品の特定のバージョンを表すエンティティはどれですか?
- A. ポートフォリオ製品
- B. 製品カテゴリ
- C. 販売された商品
- D. 製品モデル
Correct Answer: D 🗳️
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