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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

A) Utilize a custom Global Price Book and add all products as Price Book Entries.
B) Create customer-specific Price Books and add all products as Price Book Entries.
C) Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
D) Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

2. Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A) Use the standard Service Report
B) Create a Process Builder to generate a report.
C) Create a custom report.
D) Use the standard Work Order email template.

3. Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

A) Remove the Match Territory Work Rule.
B) Include the Mateh Territory Work Rule.
C) Deselect Working Location Enable Primary on the Working Territories Work Rule.
D) Select Working Location Enable Primary on theWorking Territories Work Rule:

4. in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A) Jobs can take longer than the available resources hours in a day.
B) jobs require consecutive days of work and can span over weekends.
C) jobs require multiple stages of work performedby different resources.
D) jobs need to be performed at the same site on the same day of the week.

5. The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

A) The optimizeruses a scheduling policy different from what is used on the dispatch console.
B) There are no service resources available with the required skill levels.
C) The territory of the resources was not included in the global optimization request.
D) Global optimization doesn't reschedule appointments that have rule violations.

Solutions: