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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Management | 15% | - Data migration and integration considerations - Manage data governance and maintenance - Ensure data quality and scalability |
| Implementation Strategies | 15% | - Align sales processes with organizational goals - Plan deployment and post-implementation improvements - Translate business requirements and KPIs into Sales Cloud solutions |
| Practical Application of Sales Cloud Expertise | 33% | - Build end-to-end sales processes from Lead to Close - Configure Products, Price Books, Quotes, and multi-currency settings - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Leverage Campaigns and integration tools |
| Sales Lifecycle | 23% | - Design reports and dashboards based on KPIs - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Analyze sales and marketing processes |
| Consulting Practices | 14% | - Discovery, requirement analysis, and solution design - Project management and delivery lifecycle - Facilitate successful engagements and adoption |
| Predictive and Generative AI | 13% | - Use AI tools in Sales Cloud and Agentforce for Sales - Apply Trusted AI Principles and ethical guidelines |
Salesforce Certified Sales Cloud Consultant Sample Questions:
1. Sales stages are shared between sales methodologies at Cloud Kicks. There are three product lines with unique sales methodologies. A few sales stages overlap between the three product lines. What should the consultant do?
A) Create three opportunity stages.
B) Create three sales processes.
C) Create three account teams.
2. Cloud Kicks wants to set up contacts and accounts, where contacts can be associated to multiple accounts. Which configuration allows for this setup?
A) Create a custom object between the Account object and Contact object.
B) Set up lookup fields on the Contact object for multiple accounts.
C) Enable users to relate a contact to multiple accounts in Setup.
3. Northern Trail Outfitters had issues with its last two Salesforce deployments, both of which caused system downtimes that exceeded planned estimates. The CIO asked a consultant to develop a Risk Register to identify and mitigate these types of issues with future deployments.
The CIO asked the consultant to log the two previously known issues as a starting point for the register. In which Risk category do these system downtime issues fall?
A) Compliance Risk
B) Technical Risk
C) Operational Risk
4. Cloud Kicks (CK) frequently works with contractors for marketing focus groups. These contractors change companies often, and CK wants to retain its company history through Accounts. What should the consultant recommend?
A) Implement the Contacts to Multiple Accounts feature.
B) Implement Person Accounts to represent the relationship.
C) Use a custom object to represent the previous companies.
5. Cloud Kicks has recently set up Sales Cloud and wants to measure the health of an account by comparing the amount of emails that are exchanged in a month. What should the consultant recommend?
A) Salesforce Inbox
B) Einstein Activity Capture
C) Activity Report
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
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