Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Administration and Configuration | 8% - 12% | - System Administration
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Integration | 8% - 12% | - System Connectivity
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Which of the following are data object types that you can maintain in the master Data Module? Choose Three correct answers.
- A. Equipment
- B. Smart form
- C. Service contract
- D. Item
- E. Service call
Correct Answer: A,C,D 🗳️
As a technician, you want to complete multiple activities. Which process allows you to do that in the SAP Field Service Management mobile app? Choose the correct answer.
- A. Standard Checkout
- B. Group checkout
- C. Save Efforts
- D. Complete Smarform
Correct Answer: B 🗳️
Is it possible to use the App on a Surface Tablet? Choose the correct answer.
- A. Yes. on Surface Pro
- B. No. not possible
Correct Answer: A 🗳️
Which duties a dispatcher has at least - using Field Service Workforce Management? Choose the correct answer.
- A. Open Serive Call. 2.Create assignment reservation 3. Set Service Call 'Financially complete'
- B. Assign Service Call to a technician. 2. Release Assignment. 3.Set Service Call 'technically complete'
- C. Assign Service Call to a technician. 2. Enter Customers Address into Master data. 3. Release Assignment
- D. Assign Service Call to a technician. 2. Release Assignment. 3. Call technician
- E. Assign Service Call to a technician. 2.Release Assignment. 3. Set Service Call 'Financially complete'
Correct Answer: B 🗳️
As an administrator, you can maintain setting at different levels. Which statements explain how you apply these settings? Choose Two correct answers.
- A. You apply company-lavel settings to a specific database.
- B. You apply account-level settings to all databases.
- C. You apply company-level settings to all databases.
- D. You apply account-level settings to a specific database.
Correct Answer: A,B 🗳️
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