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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.

A. Pricing condition
B. Maintenance plan
C. Warranty information
D. Service entitlement

Question 2

When you create items in an installed base, which of the following item categories are supported?

A. Installation point
B. Warranty products
C. Product
D. Text
E. Registered product

Question 3

Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?

A. Service order
B. Internal order
C. Debit memo request
D. Demand

Question 4

Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.

A. Employee responsible
B. Service Technician team
C. Territory manager
D. Sales Employee
E. Customer

Question 5

Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A. Warranty ID
B. Reference date
C. Serial ID
D. Customer

Solutions: