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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A) Change
B) Known error
C) Event
D) Problem

2. Which of the following describes a sponsor within a consumer organization?

A) The role that defines the requirements for a service
B) A person or group that authorizes a change
C) The role that authorizes the budget for service consumption
D) A person or group that has its own functions and authorities

3. Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?

A) Information and technology
B) Partners and suppliers
C) Value streams and processes
D) Organizations and people

4. Which BEST describes the relationship between digital services and digital products?

A) Digital services are always based on digital products
B) Digital services and digital products exist independently
C) Digital products are always based on digital services
D) Digital products are service actions performed by providers

5. Which type of service relationship typically focuses on support and efficiency through standardized services?

A) Cooperative relationship
B) Partner relationship
C) Basic relationship
D) Collaborative relationship

Solutions: