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Peoplecert ITIL V3 Foundation Sample Questions:

1. What is the objective of Access Management?

A) To provide security staff for Data Centers and other buildings
B) To manage access to the Service Desk
C) To manage access to computer rooms and other secure locations
D) To manage the right to use a service or group of services

2. Which of the following is an objective of service transition?

A) To negotiate service levels for new services
B) To plan and manage the resource requirements for releases
C) To plan and manage entries in the service catalogue.
D) To provide quality knowledge of incident and problem management

3. Which of the following should NOT be a concern of Risk Management?

A) To ensure that the workplace is a safe environment for its employees and customers
B) To ensure only the change requests with mitigated risks are approved for implementation
C) To ensure that the organization assets, such as information, facilities and building are protected from threats, damage or loss
D) To ensure that the organization can continue to operate in the event of a major disruption or disaster

4. Which is NOT a purpose of Service Transition?

A) Provide training and certification in project management.
B) Ensure that a service can be managed, operated and supported.
C) Provide quality knowledge of Change, Release and Deployment Mgmt.
D) Plan and manage the capacity and resource requirements to manage a release.

5. What is the name of the group that should review changes that must be implemented faster than the normal change process?

A) Technical management (TM)
B) Emergency change advisory board (ECAB)
C) Urgent change authority (UCA)
D) Urgent change board (UCB)

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