Exam Name: Pega Certified System Architect (PCSA) 86V1
Certification Provider: Pegasystems
Corresponding Certification: Pega CSA
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Updated: Jul 26, 2026
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Pegasystems PEGAPCSA86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Modeling & Integration | 18% | - Save and synchronize data with systems of record - Create properties, data types, and data transforms - Configure validation rules and calculated values - Manage data pages and sourced data |
| Topic 2: Case Management | 28% | - Configure service levels, goals, deadlines, and urgency - Design case lifecycle, stages, and statuses - Manage child cases, pause/resume, and skip stages - Configure approvals, email notifications, and optional actions - Route assignments to users, work groups, and queues |
| Topic 3: Reporting | 7% | - Create and modify reports - Apply filters, columns, and sorting - Understand Insights and reporting benefits |
| Topic 4: User Experience | 16% | - Localize content and enable accessibility - Configure controls, visibility, and layouts - Customize portals, dashboards, and views - Set up repeating dynamic layouts |
| Topic 5: Security | 7% | - Assign roles and access groups - Track changes and audit data access - Define authentication and authorization policies |
| Topic 6: Application Development | 12% | - Manage rulesets, classes, and inheritance - Scope projects and use estimation tools - Debug application errors and rule resolution - Configure unit testing and best practices |
| Topic 7: Mobility | 5% | - Optimize UI for mobile devices - Use Pega Mobile Preview - Configure mobile channels |
Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:
1. What is the relationship between pyWorkPage and case data?
A) pyWorkPage stores all the data pages generated when a case resolves.
B) pyWorkPage stores all the data generated while creating and processing a case.
C) pyWorkPage timestamps all the data generated while creating and processing a case.
2. You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?
A) Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
B) Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
C) Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
D) Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
3. HOTSPOT
A door manufacturer offers a finite list of colors on all its doors. As part of the order, customers can select the color of the door.
Select the data page definition configuration settings to source a color drop-down list to minimize memory usage.
4. A life insurance company satellite office in various countries. Each satellite office has its own queue. Company policy require that life insurance underwriting is assignment to office based on the resident of the policy owner .
Which routing approach supports this requirement?
A) Route the assignment to the correct work queue using skill-based routing.
B) Route the assignment to the correct work queue using an authority matrix.
C) Route the assignment to a specific underwrite based on business logic.
D) Route the assignment to the correct work queue bawd on business logic.
5. Which business need do you address through delegation?
A) A care supervisor wants to authorize a second opinion for an insurance claim.
B) A general manager must approve catering proposals that exceed EUR5000.
C) A service representative must attach the appropriate form when emailing a customer.
D) A risk officer wants to adjust the income threshold for automobile loans.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: Only visible for members | Question # 4 Answer: D | Question # 5 Answer: D |
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