Exam Name: NCSS-Symposium Express Call Center Installation and Maint 4.2
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Check Updated on: Sep 15, 2026
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Nortel 920-131 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Support | 25% | - Common installation issues - Error diagnosis and resolution - Call flow and connectivity problems - Performance optimization |
| Topic 2: Installation and Configuration | 30% | - Basic call center configuration - Server installation and setup - Licensing and activation - Database configuration |
| Topic 3: System Overview and Architecture | 20% | - Symposium Express 4.2 components - Hardware and software requirements - Network and telephony integration |
| Topic 4: Administration and Maintenance | 25% | - Backup and restore procedures - System monitoring and logs - Software updates and patches - User and agent management |
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