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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

Question 1

The Network Operations Delivery team receives from the Sales Team, the Risk Log at Handover, which is the basis for the planned contingency reserves in the cost baseline, During operational delivery a new relevant risk is identified, What is the BEST way to manage it?

A. Evaluate the impact and probability and, if needed, make a revision of the contingency reserves in the Cost Baseline and communicate to the relevant stakeholders.
B. Define the response plan for the new Risk and apply it.
C. Communicate to the CT Head in the next Operational Review Meeting about the new risk that has been identified.
D. If the new risk is not part of the current Risk Log, than it must be part of a Change Management process and not be included in the contingency reserves.

Question 2

What is the MOST important failure related to GNOC services that may result in a loss of operator business.

A. Failure to achieve organizational KPI.
B. Failure to manage the internal communication in the NOC.
C. Failure to resolve network faults.
D. Failure to update the network configuration database.

Question 3

NSN orders Preventive Maintenance from a subcontractor. The subcontractor is, not completely familiar with this new equipment, requires an NSN technician to complete the service. What is the correct way to proceed?

A. A new change request is created and approved, then the technician is provided to support the subcon; anyway the internal acceptance is not provided because of his incompetence.
B. A new change request is created and approved by FOps Mgr, then the technician is provided to support the subcon; the claim vs. subcon is applied just after the service is completed.
C. The technician will support the subcon only after a newly created change request is approved.
D. The technician is immediately provided to properly support our subcon and quickly complete the service (Improving the Preventive Mtce compliance SLA).

Question 4

When are purchases usually recognized?

A. When the customer pays the invoice.
B. When the service is completed.
C. When goods receipt is posted in SAP.
D. When subcontractor invoice is received.

Question 5

What is the purpose of a Project Target Agreement for Network Operations?

A. 1) Agreement between the Operations Manager and his line manager of the targets relevant for Short Term Incentives 2) Operations Manager's confirmation that he is aware of and accepts his incentive relevant objectives.
B. 1) Full or partial agreement between the CT Head and the respective Operations Manager on the cost baseline and the contract terms at the end of the handover process. 2) Ops Mgr's formal confirmation that all relevant information from the Bid phase was handed over. 3) Release of the Bid team
C. 1) Agreement between the Operations Manager and the customer of the operational targets and the contract terms at the start of project execution 2) Formal approval from the customer that the Operations Manager proposed by NSN is considered acceptable from customer's perspective.
D. 1) Full or partial agreement between the Bid Manager and the relevant Operations Manager of the cost baseline and the contract terms at the end of the handover process 2) Operations Manager's formal confirmation that all relevant information from the Bid phase was handed over. 3) Release of the Bid team

Solutions: