Exam Name: Social Software and Unified Communications Sales Mastery Test v1
Certification Provider: IBM
Corresponding Certification: IBM certifications II
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Updated: Aug 22, 2026
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IBM 000-M196 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Positioning and Value Proposition | - Customer use cases and solution mapping
|
| Topic 2: IBM Collaboration Platforms | - IBM Connections and enterprise social networking
|
| Topic 3: IBM Unified Communications Solutions | - Core UC offerings
|
| Topic 4: IBM Social Software Portfolio Overview | - IBM collaboration strategy and positioning
|
| Topic 5: Competitive Landscape | - Market comparison and differentiation
|
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