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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

Question 1

What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A. Understand the customer's business drivers and establish from that the duration of services needed,
B. Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
C. Understand the customer's business model to define when they will need support and what type of support HP can offer
D. Understand the customer's business drivers and define the impact of printing and personal system downtime.

Question 2

Which benefits can partners derive from selling and delivering HP services rather than their own services? (Select two.)

A. Partners can minimize costs with labor refunds for the services delivered on behalf of HP
B. Partners receive extra rebates on all HP equipment sold.
C. Partners pay lower list prices on product line (only printer and computer) in scope
D. Partners receive a percentage of the rebate payment on their sales.

Question 3

How do services help customers?

A. Services help customers maintain communications and trade with their customers and suppliers.
B. Services help customers configure business email on their cellular phones.
C. Services help customers achieve their everyday business targets.
D. Services help employees be more productive and increase their value to the business.

Question 4

Which statement is true about HP Services for Business Customers?

A. Travel and Accidental Damage Protection cannot be sold together.
B. Defective Media Retention service is available only for printers.
C. Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
D. Post warranty service is ideal for customers that plan long periods of time between product replacements.

Question 5

Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)

A. Partners will benefit from extra discounts by buying hardware from HP
B. The specialization enables partners to deliver services on behalf of HP and generate additional profit.
C. Partners can start accumulating rebates on sales from day one on new or already sold hardware
D. HP can dispatch partners to resolve server related issues on already sold hardware

Solutions: