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EXIN ITIL 4 Foundation Sample Questions:

1. How should an organization adopt continual improvement methods?

A) Use a new method for each improvement the organization handles
B) Select a few key methods for the types of improvement that the organization handles
C) Build the capability to use as many improvement methods as possible
D) Select a single method for all improvements that the organization handles

2. Which TWO are inputs to the service value system?
1. Demand
2. Products
3. Value
4. Opportunity

A) 2 and 3
B) 1 and 4
C) 1 and 2
D) 3 and 4

3. What should a release policy include?

A) The process owner and process manager for each type of release
B) The naming convention and expected frequency of each type of release
C) The roles and responsibilities for incident and problem resolution
D) The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)

4. Which of the following statements about change authorization is CORRECT?

A) The change type and model is the basis for assigning the change authority
B) Ensuring that changes are authorized after their deployment is done by the change authority
C) The technician making an emergency change can authorize such changes
D) Every time a standard change is requested a change authority is assigned

5. Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

A) Continual improvement
B) Relationship management
C) Service level management
D) Service configuration management

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