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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

Which of the following is recognised as a time wasting activity:

A. Making a decision.
B. Being decisive.
C. Being indecisive.
D. Having a to-do list.

Question 2

A customer who is an Amiable Type would typically be classed as:

A. Someone who often comes in to chat and not buy.
B. Unlikely to make a purchase.
C. Talkative and interested more in opinion than facts.
D. An authoritative and informed customer.

Question 3

It is important to give an internal customer a good customer experience because:

A. They are more likely to be a returning customer.
B. They are more likely to complain than external customers.
C. They are equally as important as external customers.
D. They are more important than external customers.

Question 4

Customer expectations:

A. Should always be met.
B. Can rarely be met.
C. Can sometimes not be met.
D. Are never likely to be met.

Question 5

It is important for organisations to know that customer expectations:

A. Are always realistic.
B. Can rarely be met.
C. Can sometimes not be met.
D. Must be met.

Solutions: