Exam Name: Apple Device Support
Certification Provider: Apple
Corresponding Certification: Apple Certification
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Updated: Sep 13, 2026
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Apple SUP-2026 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Recovery and System Diagnostics | - Startup and recovery options - System troubleshooting and diagnostics tools |
| Topic 2: Apple Account and iCloud | - iCloud services and data synchronization - Apple Account management |
| Topic 3: Privacy, Security, and Sharing | - Sharing and collaboration features - Apple security technologies - Privacy settings and user data protection |
| Topic 4: Mac Fundamentals | - macOS basics and system configuration - User accounts and permissions - Mac hardware and troubleshooting |
| Topic 5: Backing Up and Restoring | - Backup methods including iCloud and Time Machine - Restoring Apple devices and user data |
| Topic 6: Device Management and Networking | - Supporting Apple devices in organizations - Network configuration and troubleshooting - Mobile Device Management (MDM) |
| Topic 7: iPhone and iPad Fundamentals | - Device setup and configuration - Apple device hardware and accessories - iOS and iPadOS features and management |
Apple Device Support Sample Questions:
Where in System Settings can you review configuration profiles?
- A. General > Device Management
- B. Control Center > VPN
- C. Users & Groups > Network Account Server
- D. Privacy & Security > App Management
Correct Answer: A 🗳️
Scenario
Nisha's iPad doesn't charge. She's using the original Apple power adapter and cable that came with her iPad.
Select three responses.
Which three troubleshooting steps should you try to resolve this issue?
- A. Back up the device, then erase all content and settings.
- B. Force restart her iPad.
- C. Make sure that the device isn't too hot or too cold.
- D. Try charging with a different power adapter and cable.
- E. Enable Optimized Battery Charging in the iPad settings.
Correct Answer: B,C,D 🗳️
Which are two requirements to sync Safari profiles automatically between devices? (Select two.)
- A. Contact Key Verification
- B. Two-factor authentication
- C. Safari turned on in the iCloud section of Apple Account settings
- D. Devices signed in using the same Apple Account
- E. Devices with the same Sign-In & Security settings
Correct Answer: C,D 🗳️
How can you view details about your Wi-Fi connection on a Mac?
- A. Control-click the Wi-Fi status menu in the menu bar.
- B. Option-click the Wi-Fi status in System Settings > Network.
- C. Option-click the Wi-Fi status menu in the menu bar.
- D. Control-click the Wi-Fi status in System Settings > Network.
Correct Answer: C 🗳️
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What are two features of two-factor authentication for a personal Apple ID?
- A. It ensures that only the account's owner can access the account.
- B. It requires a special app on the trusted device.
- C. It doesn't require the Apple ID password.
- D. It uses a four-digit passcode to access a user's account.
- E. It can be accessed on trusted devices.
Correct Answer: A,E 🗳️
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