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Apple OS X Support Essentials 10.9 Sample Questions:

1. Which IP address could a Mac assign to itself if no DHCP services were available on the network?

A) 172.16.100.100
B) 169.254.100.100
C) 192.168.100.100
D) 127.0.0.1

2. When a user opens an application, in what order does OS X Mountain Lion search the three Library folders in the local file system for resources that the application needs to access, such as fonts?

A) 1. ~/Library/
2./System/Library/
3./Library/
B) 1. /Library/
2./System/Library/
3.~/Library/
C) 1. /Library/
2.~/Library/
3./System/Library/
D) 1. ~/Library/
2./Library/
3./System/Library/

3. Code-signed items include a digital signature that the system canuse to verify the authenticityand integrity of the application or process and its resources.

A) What are account attributes?
B) Which applications can manage document locking?
C) What does OS X use bundles or packages for?
D) What are the advantages of code signing?

4. If a connected peripheral doesn't appear in SystemInformation, the issue is likely to be hardware related.Troubleshoot accordingly.

A) What can you infer about a connected peripheral if it doesn't appear in theSystem Information application?
B) How can you encrypt a disk without losing its contents?
C) What are the four default top-level folders visible in the Finder?
D) How can you select a new printer driver for a configured printer?

5. Files with metadata may cause problems for NFS or WebDAV network file systems. Also, avoid AFP 2 services provided by Windows file servers.

A) What steps should you use when troubleshooting application issues?
B) How does network service order affect network connectivity?
C) What are some known issues that arise when connecting to network file services?
D) What are the two primary traditional installation methods in OS X?

Solutions: