Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Check Updated on: Aug 23, 2026
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What is the duration of the 6209 Exam
- Passing Score 67%
- Number of Questions: 60
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
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The Avaya Aura Contact Center CCT and Multimedia Implementation certification path includes only one 6209 certification exam.
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Avaya 6209 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Validation & Troubleshooting | 15% | - Post-implementation verification - Fault isolation and resolution - Monitoring and logging |
| Topic 2: Integration & Connectivity | 15% | - Web services and APIs - Third-party and CRM integration - Avaya Aura Session Manager integration |
| Topic 3: Installation | 20% | - CCT server installation - Database and platform configuration - Multimedia components setup |
| Topic 4: Implementation Preparation | 20% | - Licensing and security - Architecture overview - System requirements - Pre-installation planning |
| Topic 5: Configuration | 30% | - Agent desktop and user profiles - Multimedia channels (email, chat, web) - Routing and skill management - CCT core configuration |
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