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A short study window does not have to derail your 7392X plans. ActualVCE organizes 64 focused practice questions for Avaya Aura® Call Center Elite Implementation, helping you spend revision time where it can make the greatest difference.

Avaya 7392X Exam Syllabus Topics:

SectionWeightObjectives
Dial Plan & Call Routing20%- Network routing and multi-site call handling
- Hunt groups, agent login, and call distribution
- VDN configuration and override settings
Media Server & Announcements15%- Announcement management and verification
- Music-on-hold configuration
- Avaya Aura Media Server setup
System Architecture & Overview15%- Communication Manager licensing and feature activation
- Deployment models and system components
- Avaya Aura Call Center Elite architecture
Administration, Integration & Troubleshooting25%- Monitoring, reporting, and fault resolution
- Integration with other Avaya Aura components
- System administration and maintenance
Call Vectors & Variable Vectors25%- Testing and troubleshooting vector flows
- Basic call vector design and configuration
- Advanced vector variables and commands

Avaya 7392X Certification Exam FAQ

The 7392X exam, Avaya Aura® Call Center Elite Implementation Exam, assesses whether a candidate can apply Avaya knowledge to the skills measured by this credential. It is associated with the Avaya Certified Implementation Specialist (ACIS) – Avaya Aura Call Center Elite certification. The certification is positioned at the Specialist level. Related credentials include Avaya Aura Core Components Implementation (ACIS-7120).

The 7392X exam includes 61–63 questions and allows 90 minutes. Plan your pacing before exam day rather than calculating it under pressure. Timed sessions with ActualVCE practice tests can help you decide when to flag a difficult item, keep moving, and reserve enough time for a final review.

The published passing score for Avaya Aura® Call Center Elite Implementation is 66%, and the official exam fee is $125 USD. A retake requires budgeting for the full official fee again, so it is sensible to complete several timed practice tests before scheduling. Consistent results across the 64 practice questions can give you a clearer picture of your readiness.

The stated prerequisite information for Avaya Aura® Call Center Elite Implementation is: Recommended/required: Hold ACIS-7120 Avaya Aura Core Components Implementation certification; practical experience with Avaya Aura Communication Manager Before registering, review the eligibility details on the official exam page to confirm the requirements.

You can register for Avaya Aura® Call Center Elite Implementation through the following channels:

The available exam delivery format is Online proctored or on-site at Pearson VUE authorized test centers.

The following official training resources are recommended for Avaya Aura® Call Center Elite Implementation:

After reviewing these training options, you can reinforce each topic with 64 practice questions from ActualVCE.

Yes. ActualVCE provides a free PDF demo so you can review the format and quality of the Avaya Aura® Call Center Elite Implementation practice questions before placing an order. Your purchase includes 365 days of free updates, and you can extend the update service after expiration at a 50% discount.

If you take the corresponding 7392X exam within 60 days of purchase and do not pass, you may apply for a full refund under the 100% Money Back Guarantee. Claims based on an exam taken within 3 days of purchase are not eligible; free materials, expired orders, and downloaded products that were not used before sitting for the exam are also excluded. The candidate name must match the payer name.

To apply, submit a scanned enrollment slip and the official Score Report PDF within 2 days after the exam. Eligible requests are processed within 7 days. If you prefer an alternative, you may receive two free products of equal value and keep the update service for your original purchase.

Delivery is instant after payment. Your download is also sent to your email within one minute; if it has not arrived within 2 hours, contact customer service. There is no limit on the number of computers on which the material can be installed.

The published Avaya Aura® Call Center Elite Implementation outline contains 5 major domains. The opening domains include:

  • Call Vectors & Variable Vectors (25%)
  • Administration, Integration & Troubleshooting (25%)
  • Media Server & Announcements (15%)

Review the complete Exam Topics section above for every domain and subtopic before planning your study time.

Avaya Aura® Call Center Elite Implementation Sample Questions:

A supervisor wants their agents to automatically log out at a specific time.
Which two administration forms are used to configure this functionality? (Choose two.)

  • A. Feature-Related System-Parameters Form
  • B. Hunt Group Form
  • C. Station Form
  • D. Agent LoginID Form
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?

  • A. Service Level Maximizer (SLM)
  • B. Automatic Number Identification (ANI)
  • C. Basic Call Management System (BCMS)
  • D. VuStats
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.
To meet this requirement, to which type of call distribution method should the hunt group> be configured?

  • A. Direct Department Calling (DDC)
  • B. Uniform Call Distribution Most Idle Agent (UCD-MIA)
  • C. Expert Agent Distribution-Most Idle Agent (EAD-MIA)
  • D. Uniform Call Distribution-Least Occupied Agent (UCD-LOA)
  • E. Dynamic Agent Selection (DAS)
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?

  • A. 7
  • B. 3
  • C. 5
  • D. 2
  • E. 1
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Refer to the exhibit.


A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?

  • A. VDN Override on VDN 7202 is set to no
  • B. No agents are staffed in skill 1
  • C. VDN Override on VDN 7201 is set to yes
  • D. The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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