Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Aug 25, 2026
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Avaya 3000.3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SME Communications Solutions Overview | - Deployment models for small and medium enterprises - Avaya SME product architecture and components |
| Troubleshooting and Maintenance | - Maintenance procedures and upgrades - Common system faults and diagnostics |
| Telephony Features and Services | - Voicemail and messaging services - Call routing and call handling features |
| System Configuration and Administration | - Basic system setup and provisioning - User and extension management |
| Integration and Networking | - SIP trunking and PSTN integration - IP networking fundamentals for SME solutions |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed?
(Choose two.)
A) Primary Server IP Address configured on the secondary server
B) Secondary VoiceMail Pr Server installed on the network
C) Backup Server IP Address configured on IP Office
D) License for the secondary VoiceMail Pro Server
2. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
A) ACD via VM Pro Campaign Manager and a campaign database
B) ACD to distributed Hunt Groups and one-X Portal Call Accounting
C) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
D) ICR with account codes and CDR-enabled for billing.
3. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)
A) IP Office and VoiceMail Pro traces
B) Line circuit ID
C) Auto attendant WAVE file
D) Network packet sniff from the IP Office port
E) IP Office configuration file and VoiceMail Pro call flow
4. Which two are power option for IP telephones on the IP Office? (Choose two.)
A) Class "B"24 Volt power supply
B) 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
C) Power-over-Ethernet switch conforming to 802.3af standards
D) Class "A"24 Volt power supply
5. The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?
A) Database Action
B) Configuration Action
C) Condition Action
D) Miscellaneous Action
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: D | Question # 3 Answer: A,E | Question # 4 Answer: B,C | Question # 5 Answer: A |
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