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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

A) To identify the risk of hitting governor limit with the production load
B) To identify the metadata related error not previously seen with a subset of data
C) To identify the data error that was not surfaced during testing with subset of data
D) To understand how long, the data load in production should take

2. An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A) Design order capture and order fulfillment flows
B) Design a contract creation and contract renewal flows
C) Design a quoting flow to negotiate price and discount approval process.
D) Design opportunity management flows and convert the opportunity to quote.

3. ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A) Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
B) Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
C) Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
D) Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites

4. Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A) Implement a callout orchestration item to execute a request on the fulfillment system for activation
B) Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
C) Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
D) Implement a milestone orchestration item to execute request on the fulfillment system for activation

5. Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A) Service Account
B) Place
C) Premise
D) Address

Solutions: