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The benefit in Obtaining the C9530-001 Exam Certification

After completion with IBM P9560-043 exam dumps, you can do the following:

Manage all aspects of the support relationship with your End Users, including:

• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Obtaining additional information for debugging
• Managing cases from the first call through to resolution
• Implement solution, workaround or fix, as provided by IBM.
• Setting realistic expectations
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Having committed responses times
• Identify known errors and provide resolution to End User
• Logging all calls
• Providing regular status updates,
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• confirming next steps in problem investigations
• All communication with your End User
• Include the Technical Support as specified in the applicable
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• As feasible providing solutions, workarounds or fixes for errors / problems
• Assigning severity
• Managing End User satisfaction issues
• Providing regular status updates
• Have and maintain a system
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Tracking customer incidents / cases

IBM P9560-043日本語 Exam Syllabus Topics:

Reference: https://www.ibm.com/certify/mastery?id=P9560-043

Difficulty in Attempting IBM Business Partner SaaS Support Mastery Test v1

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Exam Topics

The following are covered in IBM P9560-043 practice exams and IBM P9560-043 practice test:

• Level 2 Support: IBM Responsibilities
• Software Support Portal Knowledgebase
• Overview of Support through the SaaS Support Portal
• Overview of Support through the SaaS Support Portal
• Where to go for Level 2 Support
• Software Support Portal Escalation Process
• Software Support Portal
• Level 1 Support: Business Partner Responsibilities
• Support Roles and Responsibilities
• SaaS Support Portal
• SaaS Support Portal Severity Levels
• SaaS Support Portal Escalation Process
• Software Support Portal Severity Levels
• Overview of Dealing with Problems
• Overview of Support through the Software Support Portal
• SaaS Support Portal Knowledgebase
• End User Responsibilities
• Objective of IBM Support

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