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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the primary technical consideration when planning to support "WebRTC" endpoints (like web browsers) as clients for the AICC system?

A) It requires a special version of the UAP.
B) All agents must use WebRTC-based phones.
C) WebRTC cannot be integrated with AICC.
D) The AICC infrastructure must include a WebRTC gateway or SBC that can translate between WebRTC and SIP.

2. What is the primary benefit of using a "hybrid" AICC deployment model (combining on-premises and cloud components)?

A) It is the simplest to manage.
B) It is always the cheapest option.
C) It allows the customer to keep sensitive data on-premises while leveraging cloud scalability for variable workloads.
D) It does not require an internet connection.

3. For PCI DSS compliance, it is sufficient to simply pause call recording when a customer enters their credit card information via DTMF tones.

A) True
B) False

4. In the context of AICC high availability, what is the difference between "N+1" and "1+1" redundancy models?

A) They are identical and can be used interchangeably.
B) N+1 provides one spare component for N active components, while 1+1 is an active-standby pair.
C) N+1 is for software, 1+1 is for hardware.
D) 1+1 provides better performance, while N+1 is more cost-effective.

5. When migrating from a legacy TDM-based PBX/ACD to an all-IP AICC solution, what is the purpose of a VoIP Gateway in the initial phased cut-over plan?

A) To provide a temporary bridge, allowing IP-based AICC agents to interact with the legacy TDM trunks and queues.
B) To act as the new CTI server.
C) To convert analog agent phones to IP phones.
D) To replace the existing ACD immediately.

Solutions: